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'Apple Email Virus' removal guide
What is 'Apple Email Virus'?
Scammers (cyber criminals) use the 'Apple Email Virus' spam email campaign to distribute the Hancitor virus. The main goal of this email is to trick recipients to download and open an attachment. This is a typical scam used to infect computers and should be ignored. Opening the attachment might cause computer infections and other problems.
Find emails fast. It’s easy to find an email message, no matter which mailbox or folder it’s hiding in. How to search for emails. To explore the Mail User Guide, click Table of Contents at the top of the page, or enter a word or phrase in the search field. If you need more help, visit the Mail Support website.
Cyber criminals behind the 'Apple Email Virus' scam make it appear as if an email has been received from Apple. According to the message, the recipient's Apple ID was used to make a purchase from the Apple Store using a device that had not been previously associated with the ID. They also claim that it is very likely that this email was sent following a change made to the recipient's password after the aforementioned purchase. The main purpose of this email is to make people believe that a purchase was made using their Apple ID. Scammers even offer to change the users' Apple ID password if they did not make the purchase. They hope that the Microsoft Word (.doc) attachment will be downloaded and opened. Opening this document downloads and installs the Hancitor malicious program (trojan). This infection opens 'backdoors' for other viruses to infiltrate. These infections might cause various problems such as privacy issues, stolen personal details (logins, passwords), financial loss, and so on. Therefore, we strongly recommend that you ignore the 'Apple Email Virus' scam and do not open the attached document.
Name | Apple order virus |
Threat Type | Trojan, Password stealing virus, Banking malware, Spyware |
Symptoms | Trojans are designed to stealthily infiltrate victim's computer and remain silent thus no particular symptoms are clearly visible on an infected machine. |
Distribution methods | Infected email attachments, malicious online advertisements, social engineering, software cracks. |
Damage | Stolen banking information, passwords, identity theft, victim's computer added to a botnet. |
Malware Removal (Windows) | To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner. |
There are many spam campaigns/scams of this type used to spread viruses such as Adwind, FormBook, TrickBot, LokiBot, and so on. Most infections proliferated using scam campaigns (including 'Apple Email Virus') might lead to serious problems. Whatever the purpose and origin of a particular virus, it must be removed immediately.
- Microsoft Outlook 365 is an email client software application for mac devices. It offers email, calendar, and contact all in one place. Outlook provides easy collaboration with other office apps like Ms- Word, PowerPoint, and Excel. Features: Helps you to say organized and plan ahead.
- The option to request read and/or delivery receipts is on the compose mail Options ribbon and Draft menu. If you are not familiar with receipts (because Outlook for Mac did not support it), receipts are notification that the message was received or read. Delivery receipt: send a notification mail when the email has been delivered to the mailbox.
How did 'Apple Email Virus' infect my computer?
'Apple Email Virus' infects computers when users download and open the presented attachment (a Microsoft Word document) and give permission to enable macros commands. Once enabled, this particular malicious attachment installs the Hancitor trojan. In other cases, scammers trick users into extracting archive files (that contain executables) or executing .exe files. Infected files might also be documents in other format such as PDF.
How to avoid installation of malware?
Think twice before downloading and opening attachments (files) that are delivered in emails received from unknown, suspicious email addresses. If the email is irrelevant, simply ignore it or delete it. If you do not have an Apple ID (you do not use Apple services), this email definitely does not concern you at all. Have a reputable anti-spyware or anti-virus suite installed, updated, and enabled. Computers without this software installed are vulnerable to infections/high-risk viruses and other threats. If you have already opened 'Apple Email Virus' attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.
Text presented in the 'Apple Email Virus' email message:
Subject: Apple Notification Regarding Your Recent Order
Recent Order
Your Apple ID was used to purchase from Apple Store on a device that hadn't previously been associated with that Apple ID. You may be receiving this message if you reset your security password since your last purchase.
If you made this purchase, you can ignore this e mail. It was only sent notify to you in case you didn't make the purchase yourself.
View Bill
In case you did not make this purchase, we recommend that you go to to change your password, then see Apple ID: Security and your Apple ID for additional guidance
Best regards,
Apple
Malicious attachment distributed via 'Apple Email Virus' spam campaign:
Another variant of 'Apple Email Virus' spam campaign distributing Hancitor trojan:
Text presented within this email:
Your Apple ID was used to purchase from Apple Store on a laptop or computer that hadn't previously been related with ID. You may be getting this email if you reset your password since your last purchase.
If you made this purchase, you can disregard this email. It was only sent alert to you if you did not make the purchase yourself.
See Receipt Here
If you didn't make this purchase, we suggest that you go to to modify your security password, then see Apple ID: Security and your Apple ID for more assistance
All the best,
Apple Team
Screenshot of a malicious Hancitor process ('ImageMagick Studio library and...') in Task Manager:
Update 10 December, 2018 - Cyber criminals released an updated version of 'Apple Email Virus' spam campaign, which targets Mac users. Rather than proliferating the Hancitor trojan, this variant attempts to trick users into entering account credentials. This is done to steal account information. Deceptive emails contain attachments (links or either documents [.pdf, .doc, etc.) that contain links) which lead to deceptive websites that ask users to enter account credentials.
Screenshot of the email (mobile version):
Text presented within this email:
Apple Information Service
Dear client,
We emailed you a little while ago to ask for your help resolving an issue with your account.
What the problem?
We detect unauthorized login attempts to your account from other location. Some information on your account appears to be missing or incorrect. Please update your information promptly so that you can continue to enjoy all the benefits of your Apple ID account.
What you can do next?
Please log in to your account to see the steps you'll need to complete your informations. We will review your account within 24 hours, If you do not complete you can't get full access to your account.
Please verify your account information by clicking on the link below :
As always, if you need help or have any questions, give us a call or go to our Help Center. You can find the link on any page of our website.
Regards,
Apple Support
Apple ID | Support | Privacy Policy
Copyright ©2018 Apple Inc.
All Rights Reserved
Second variant of phishing email (mobile variant):
Text presented within this scam:
Apple
Hi Customer,
Your Apple ID will Be disable Because of Some Violated Policies
The following changes to your
Apple ID were made on Date and
Time: 20 November 2018
We have noticed that your account information appears to be invalid and unverified
We need to verify your account information in order for you to keep continue using your Apple ID Account
You need to sign and verify it as soon as possible, you should do this soon because disabled accounts are eventually deleted along emails, iCloud, and other data stored with Apple
you should change your password as soon as possible from your Apple ID account page at https://appleid.apple.com.
Please verify your identity, we recommend that you go to Verify Now
Sign In
Sincerely,
Apple Support
Apple ID | Support | Privacy Policy
All rights reserved. Copyright © 2018 Apple Inc. One Apple Park Way, Cupertino, CA 95014
Third variant of phishing email (mobile version):
Text presented within this email:
Subject: [Information iCloud] Service Center: we sent an e-mail from Apple for update account information. [ID: 87320971] [FWD]
Hello !
Our service documentation and reports to configure account changes.
Please open the following [PDF] copy for complete and detailed details for assistance with your confirmation.
thanks.
Copyright © 2018, All rights reserved
Fourth variant of phishing email:
Text presented within this email:
Dear Customer,
During our regular update and verification of accounts, We could not verify your current information. Either your information has been changed or it is incomplete.
If account information is not updated to current information within 3 days, then, your account will be temporarily banned.
Resolve Now>
Click the link below to open a secure browser window.
Confirm that you're the real owner of the account,then follow the instructions.
TM and Ariani copyright 2018 Apple Inc. 1 Infinite Loop, MS 83-DM, Cupertino, CA 95014.
Screenshot of fake Apple website asking to enter account credentials:
Another variant of this email spam campaign used to steal account credentials:
Text presented within this email:
Subject: Action Required : Your Account Must Be Verified
Your Account Must Be Verified.
Dear,
This is an automatic message by the system to let you know that you have to verify your Account information within 72 hours. We are currently updating our systems to a new version ,So we invite you to verify your information, Once you have verify your account records, your information will be confirmed and your account will start to work as normal.
Verify Your Account >>
This email was sent automatically during routine security checks. To protect your account from Avoid phishing emails, vake 'virus' alerts, phony support calls, and other scams.
Sincerely,
Apple Support
Screenshot of yet another phishing campaign disguised as an email sent from Apple (the 'Verify Account' button leads to a phishing site):
Text presented within this email:
Subject: Re: [Ticket #:20860440] Your Apple ID has been locked on Monday, March, 9 2020 ref:_IOUPWDXA
Apple ID Locked
Your Apple ID has been Locked for security reasons. Monday, March, 9 2020 , To unlock it you must verify your identity.
You cannot access your account and any Apple Services, Before completing verification, and you have to completing verification before 12 hours or your account will be permanently locked.
Verify Account
Apple ID | Support | Privacy Policy
Copyright © 2020 Apple Inc. Infinite Loop, Cupertino, CA 95014, United States All Rights Reserved.
Another phishing email disguised as an iCloud notification from Apple:
Text presented within:
Subject: RE: Information Locked Account Alert check #57079642
Your Apple ID was used to sign in to iCloud via a web browser.
Date and Time: May 2, 2020, 1:12 PM PDT
Operating System: Linux
If the information above looks familiar, you can ignore this message.
If you have not signed in to iCloud recently and believe someone may have accessed your account, go to Apple ID (hxxps://appleid.apple.com) to verify your identity under 24 hours before disabled permanently
Apple Support
Apple ID | Support | Privacy Policy
Copyright 2020 Apple Inc. One Apple Park Way, Cupertino, CA 95014 USA. All rights reserved.
Another variant of Apple-disguised phishing email:
Text presented within:
Subject: Billing update
It has come to our notice that your account Billing information records are
out of date. That requires you to update your billing information.
Failure to update your records will result in account termination.
To continue using your account again, we advice you to update the information before 24 hours on your account will be permanently locked.
Update Billing
More ways to shop: Visit an Apple Store or find a reseller .
Copyright © 2020 APple Inc. All rights reserved. Privacy Policy Terms of Use Sales and RefundsLegal Site Map
Screenshot of a website (payfund32[.]tech) promoted via this email:
Yet another variant of an Apple-themed spam email promoting phishing website:
Text presented within:
Subject: Apple ID
Subscription Confirmation
Apple Music Membership
Monthly subscription to Apple Music : ( 6 months )
Dear Customer (-)
You have purchased the following subscription with a 6-months period :
Subscription : Apple Music Individual Membership
Content Provided : Apple Inc.
Date of Purchase : 20/08/2020
Subscription Price : €15,99/month
Payment Method : Credit Card
To cancel the following subscription , Cancel Now.
Regards,
Apple
For help with subscriptions and purchases, contact Apple Support.
Privacy: We use a subscriber ID to send reports to developers.
Apple ID Summary • Terms of Sale • Privacy Policy.
Copyright © 2020 Apple Inc.
All rights reserved
Screenshot of the promoted phishing site (mestkafe[.]com):
Instant automatic malware removal:Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Combo CleanerBy downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.
Quick menu:
- STEP 1. Manual removal of Hancitor malware.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in 'Safe Mode with Networking':
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened 'General PC Settings' window, select Advanced startup. Click the 'Restart now' button. Your computer will now restart into the 'Advanced Startup options menu'. Click the 'Troubleshoot' button, and then click the 'Advanced options' button. In the advanced option screen, click 'Startup settings'. Click the 'Restart' button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in 'Safe Mode with Networking':
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click 'Restart' while holding 'Shift' button on your keyboard. In the 'choose an option' window click on the 'Troubleshoot', next select 'Advanced options'. In the advanced options menu select 'Startup Settings' and click on the 'Restart' button. In the following window you should click the 'F5' button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in 'Safe Mode with Networking':
Send Instant Email
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application click 'Options' at the top and uncheck the 'Hide Empty Locations' and 'Hide Windows Entries' options. After this procedure, click the 'Refresh' icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose 'Delete'.
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.
Over the last few years, email has become an integral part of our daily lives. It has evolved from a simple way to send and receive text between two parties into a familiar and reliable method of communication that can be used as a place to receive newsletters, updates, and notifications from various services, etc. Several email apps have built additional features and experiences on top of the core email technology, such as shared inboxes, team collaboration, delegation, inline comments, etc.
Finding an email client for your Mac is not a trivial task. There are numerous free email apps for Mac that are released every few months and many simply shut down or disappear just as easily. Thankfully, we’ve made it easy for you by picking some of the best email apps out there and highlighting everything you should know about them. By the end of this article, you’ll emerge fully aware why Readdle’s Spark is by far the best email app for Mac.
Here’s our roundup of all the good email clients available for macOS:
1. Apple Mail app
Pricing: Free
Pros: Good set of basic features, well-integrated with the OS, great for starters.
Cons: Lacks advanced features, no customization options, often ignored by Apple.
It’s nearly impossible to talk about the best email apps for Mac and not include Apple’s own Mail.app in the list. Apple Mail is a reliable & solid email app for Mac that is a great option for someone just starting off with email. It comes bundled with macOS and integrates well with the major email service providers. Mail app works best when used with iCloud and automatically sets up the iCloud email account when you set up your iCloud account on your Mac.
It has a basic set of features that are good enough for novice users to get started with the essential email experience. If you’ve just switched to a Mac from a PC, you’ll find the Apple Mail app experience far better than anything you’ve previously used from Microsoft. But you’ll quickly realize that Apple Mail lacks the essential email features that are must-have in today’s day and age and you’ll find yourself searching for the best Apple Mail alternative on Mac.
2. Microsoft Outlook for Mac
Pricing: Free to download, but requires a Microsoft 365 Subscription starting $70/year
Pros: Comes bundled with other Microsoft apps, Built-in Calendar, Dark Mode
Cons: Expensive in the long run, cluttered User Interface, unfamiliar design language on Mac
Microsoft Outlook for Mac is what Apple Mail would be if you threw in a bunch of features and made it look like every other Microsoft app. Unlike the Outlook Mail app on iOS which is praised by many, Outlook for Mac feels like a cluttered mess designed by a team of programmers 10 years ago. It is, however, packed with several great email features. Outlook has what it calls a Focused Inbox, which automatically sorts your important or personal emails into the Focused tab and separates the rest of the junk like newsletters and marketing emails into a separate tab.
Outlook comes bundled with a Microsoft 365 subscription that gives you access to Word, Excel, Powerpoint, OneNote, and OneDrive, so if you use any of these apps on your Mac, you can easily start using Outlook for Mac over Apple Mail and take advantage of all its good features. It works with email services like Gmail, Yahoo, iCloud and pretty much anything that supports POP3 or IMAP protocols (I’m looking at you HEY Email). However, if you want a Mac email client that has both a beautiful design & a feature-rich approach, you have to look no further than Spark.
3. Spark
Pricing: Free for Individuals & Small Teams, with optional Premium plans for teams that require more features
Pros: Beautiful & polished design, elegant aesthetics, feature-packed, multi-platform, several team-focused features, great for collaboration.
Cons: Lacks a Windows app (currently in development)
Spark is a beautifully designed and feature-rich email client from the house of Readdle, known for their suite of productivity apps for iOS and Mac. Spark offers a distraction-free email experience through a delightful interface and a very powerful set of features. It works with all major email services like Gmail, iCloud, Yahoo, Hotmail, Aol, GMX, Exchange, as well as any IMAP account.
Spark features a Smart Inbox that automatically sorts incoming email in collections of Personal email, Notifications, and Newsletters. This lets you focus on all the important emails first, while the rest of the clutter takes a back seat. This, coupled with the Smart Notifications feature that only alerts you about the important emails is a great way to take control of your inbox and get productive.
Spark comes with a smart & robust email search feature using which you can locate any email buried deep down in an instant. Simply search for what you’re looking for using Natural Language Search terms and Spark will find it for you. Type “Attachments from Nick” to search for all emails from Nick that have attachments in them, and “PDF attachments from David sent last week on Monday” to bring up all those emails from last Monday from David that have PDF files in them. You can even save your frequent searches, so locating those emails is just a click away.
If you don’t feel like attending to an email right away (such as bill reminders or upcoming renewal notifications), you can set the email aside temporarily using the Snooze feature and reduce the clutter in your inbox. You can schedule emails to be sent later, get reminded to follow-up if you don’t get a response by a stipulated deadline, integrate with a bunch of different apps & services, and so much more. Spark has all the features you need to work with email.
One area where Spark really shines is Spark for Teams. Invite your team members to Spark to collectively work on email together. Spark for Teams lets you Delegate emails — complete with a due date, Share & Discuss email with teammates with inline comments, collaborate on email with a real-time editor on Shared Drafts and share your emails with teammates without manually forwarding them and cluttering up their inboxes.
Overall, Spark is a remarkable bundle of all the features you need to work with email. It’s a fantastic email app for Individuals, and even better for teams. You don’t have to deal with two different versions — the same Spark app is the best Mac email client for personal use and adapts itself with built-in features to become the best email app for teams as well.
Best of all, Spark is absolutely free, so you really have no reason to miss out on the wonderful experience that Spark has in store for you.
4. Airmail
Pricing: Free, but requires a Recurring Subscription of $2.99/mo for Pro features
Pros: Loaded with features, fast, and has a Unified Inbox.
Cons: Messy UI that feels like it was hastily put together, requires Pro subscription for most features.
Airmail is a popular email client available for macOS that boasts of several features in its satchel. It supports all the popular email service providers including Exchange, as well as accounts with IMAP or POP3 access. Just like in Spark, there’s an Unified Inbox feature that lets you view emails from all your accounts in one place.
If you have a Mac notebook with a Touch Bar, Airmail puts your frequently used actions on it so that they’re just a tap away. You can, of course, customize these actions with your favorite set. There’s a lovely Dark Mode to help you with the night sessions, Quick Replies for short responses, a Today Widget to get a quick overview of your inbox, and a handy Share Extension so you can instantly email anything using Airmail.
Overall, Airmail is a really good email app for macOS, and would do really well if it wasn’t for its messy UI and it’s requirement of a recurring subscription of $2.99/mo for Pro features that hasn’t gone down well with its users.
5. Mailplane
Pricing: $30
Pros: Brings the familiar Gmail experience with a native interface
Cons: Only works with Gmail, often breaks due to changes by Google
If you have multiple Gmail accounts that you use simultaneously, Mailplane is the app you need to have on your Mac. Simply put, Mailplane is a native Mac app that wraps around the familiar web interface of Google’s products. With Mailplane, you get Gmail, Google Calendar, and Google Contacts — all in the same application. You can use multiple accounts in the app, and you can mix and match the accounts & services. For example, you can have Tab 1 for your personal Gmail account, Tab 2 for your G Suite for Work account, and Tab 3 for your Work Calendar account.
Mailplane has a handy notifier that not only alerts you about new emails, but also shows unread messages count in the menu bar. It has a ‘Search Everywhere’ feature that lets you simultaneously search for emails across different mailboxes. It also seamlessly integrates with a bunch of different macOS apps. My favorite Mailplane feature is that since it is essentially a browser for Google’s web UIs, it supports most of the popular third-party extensions to enhance your experience. You can enable Grammarly to improve your language, Simplify/Gmail to clean up the Gmail UI, Boomerang for Gmail to power-up features, Clearbit to add context to email addresses, and so on.
Unfortunately, your experience is still plagued with issues as Mailplane has to depend on Gmail’s web UI for it to work correctly and oftentimes it just fails to load Gmail, asking you to load an basic HTML version instead. You’ll also often be annoyed by Gmail asking you to enter your account credentials to verify yourself if you use too many accounts in Mailplane. To avoid these hassles, you can set up multiple Gmail accounts in Spark for Mac. This way, you get a premium native email experience and you also have access to your Google Calendar and contacts at your disposal.
6. Canary Mail
Pricing: $20
Pros: Good design, with heavy focus on Security & Privacy
Cons: Lacks Team features
Canary Mail is another email app for macOS that puts a heavy focus on privacy and security. It features end-to-end encryption, full PGP support, and an open source mail sync engine, making it a good choice for users who rely on PGP for all their email communication.
Canary has a beautiful design that looks like any other native Mac app built by Apple. There are familiar icons and buttons in the Mac app, and the UI is built to be simple yet powerful. It’s almost like the default Mail app on steroids.
Mac Mail Settings For Instant Email Receipt Free
While Canary is a pretty good email app for personal use, it lacks team collaboration features that are the need of the hour today. If you need to discuss emails with your team, need to draft emails together, and want to share emails without manually forwarding them, then Spark Mail app is what you really need.
7. Newton Mail
Pricing: Recurring Subscription of $49.99/yr
Pros: Multi-platform, Minimal & elegant design
Cons: Expensive subscription with an unclear future
Newton mail is an immensely popular email app that has spent quite some time in the news cycle lately. The app has an extensive set of features that make it an attractive choice for normal and pro users both. Newton features a very minimalistic user interface that takes the clutter out and lets you focus on the core email experience. Unfortunately, the UI is a little too minimal for many who are bothered by the empty spaces in the app.
Mac Mail Settings For Instant Email Receipt Online
In recent times, Newton has managed to alienate its loyal users after it announced that it is shutting down, two times in a row. The first time, the original owners of Cloudmagic announced that they were shutting down Newton, only to be bought over by Andy Rubin’s phone company Essential. Then for round #2, when Essential was shutting down, they announced that Newton would meet its end as well, only to be brought back by two independent fans of the service who didn’t want to see it die. As of now, there’s no clear future for Newton, especially considering that the service is priced at a hefty $50 per year.
Mac Mail Settings For Instant Email Receipts
When pitted against all the popular email apps for Mac available in the market, Spark Mail app emerges as the best email app for Mac by a long margin. It has the absolute perfect combination of a friendly & elegant user interface along with an extensive & robust set of features. Coupled with its impeccable polish, seamless integrations, phenomenal team features, and highly impressive price of being available for free, there’s really nothing that comes close to being a viable contender. Spark is truly the best email client for Mac.